Log in Sign up

Top Categories

Teach on KNR-EDXcore Learning Paths Browse Courses About Us

Contact Center Training

Imported soft skills course library

0.0 (0) 0 learners Updated May 2026 English

Instructor Instructor

Login to enroll View syllabus

What you'll learn

To be able to design an educational game

To be able to convert a game into an educational game

To be able to distinguish play, game, gamification and educational game

To be able to use gamification principles in educational settings

Course content

Expand all sections

8 sections • 55 lectures • 0h 0m total length 8 free previews

Training Manual

Document • 0min

Instructor Guide

Document • 0min

The 10 Minute Challlenge

Document • 0min

Friends Indeed

Document • 0min

Related Topic

Document • 0min

On The Spot

Document • 0min

Thinking Outside The Box

Document • 0min

Categories

Document • 0min

Team Trinkets

Document • 0min

Five Adjectives

Document • 0min

When I Was 16

Document • 0min

Getting Engaged

Document • 0min

Find The Leaders

Document • 0min

Ball Toss

Document • 0min

Diversification

Document • 0min

Cleaning Up

Document • 0min

Group Résumé

Document • 0min

A New Leader

Document • 0min

House Of Cards

Document • 0min

What's Your Favorite

Document • 0min

First Impressions

Document • 0min

The Big Question

Document • 0min

Cartoon Character

Document • 0min

Hello My Name Is

Document • 0min

Fact Or Fiction

Document • 0min

Document • 0min

Using Coping Thoughts

Document • 0min

I Messages

Document • 0min

Constructive Disagreement

Document • 0min

Identifying Solutions

Document • 0min

Choosing The Best Solution

Document • 0min

Creating A Plan

Document • 0min

Identifying Your Hot Buttons

Document • 0min

Action Plan Form

Document • 0min

Action Plan

Document • 0min

Anger Management Pre Assessment

Document • 0min

Cc 01 Education Opportunities

Document • 0min

Cc 02 Company Roles

Document • 0min

Cc 03 Call Critique Sheet

Document • 0min

Cc 04 Uncapping Recapping

Document • 0min

Cc 05 Scripting

Document • 0min

Cc 06 Going The Extra Mile

Document • 0min

Cc Recommended Reading List

Document • 0min

Evaluation Form

Document • 0min

Pre Assignment

Document • 0min

Quick Reference Sheet.contact Center

Document • 0min

Recommended Reading List

Document • 0min

Document • 0min

Quick Reference Sheet.contact Center

Document • 0min

Certificate Of Completion

Document • 0min

Advetorial.contact Center Training.workshop

Document • 0min

Contact Center Training9509E

Document • 0min

Ctm Gc License Agreement 1015

Document • 0min

How Do I Customize My Course

Document • 0min

Read Me First

Document • 0min

Requirements

Love games
Desire to use game in learning process
Being open minded about new educational trends

Description

Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.

Explore related topics

Sales and Marketing Education Learning Strategies Teaching & Academics