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Call Center Training

Imported soft skills course library

0.0 (0) 0 learners Updated May 2026 English
Instructor Instructor
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What you'll learn

To be able to design an educational game
To be able to convert a game into an educational game
To be able to distinguish play, game, gamification and educational game
To be able to use gamification principles in educational settings

Course content

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8 sections • 66 lectures • 0h 0m total length 8 free previews

Training Manual
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Instructor Guide
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The 10 Minute Challlenge
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Friends Indeed
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Related Topic
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On The Spot
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Thinking Outside The Box
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Categories
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Team Trinkets
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Five Adjectives
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When I Was 16
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Getting Engaged
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Find The Leaders
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Ball Toss
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Diversification
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Cleaning Up
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Group Résumé
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A New Leader
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House Of Cards
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What's Your Favorite
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First Impressions
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The Big Question
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Cartoon Character
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Hello My Name Is
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Fact Or Fiction
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Listening
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Emotional Sharing
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Situation
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Telephone Persuasion
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Closing Techniques
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Greeting The Caller
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Building Rapport
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Speaking Clearly
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Effectively Listening
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Self Assessments
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Utilizing Sales Scripts
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Making The Script Your Own
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Sales Dashboard
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T=Task
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Action
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Result
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Open Questions
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Closed Questions
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Ignorant Redirection
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Positive Redirection
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Multiple Choice Redirection
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Benchmark Metrics
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The Importance Of Goals
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Smart Goal Priorities
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Staying Committed
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Regaining Motivation
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Six Success Factors
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Action Plan
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Cell Center Training Pre Assessment
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Evaluation Form
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Post Assessment Answers
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Post Assessment
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Pre Assignment Review
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Recommended Reading List
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Powerpoint Slides
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Quick Reference Sheets
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Certificate Of Completion
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Call Center Training Advetorial
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Ctm Gc License Agreement 1015
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How Do I Customize My Course
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Read Me First
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Requirements

  • Love games
  • Desire to use game in learning process
  • Being open minded about new educational trends

Description

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This course will help you to improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.

Explore related topics

Sales and Marketing Education Learning Strategies Teaching & Academics